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I’ve been coming here regularly for takeaway coffee and have always liked the atmosphere and the friendly vibe, so I was disappointed with my visit today.
I normally keep some spare change for the parking machine as it doesn’t accept cards, so I went in and politely asked if they could give me some change. I was simply told, “Nope, we can’t do that.” I understand that they may not be able to provide change, but I felt the way it was communicated was quite abrupt and unfriendly.
I was away on holiday and this was my first visit back. I noticed the staff seem to have changed, and unfortunately the welcoming atmosphere I remembered wasn’t there today. I had actually planned to sit in and enjoy my usual coffee since I was off work, but after the interaction I decided not to order and left.
Hopefully it was just an off day, as I’ve always enjoyed coming here and have really liked the friendly and welcoming atmosphere. It’s a shame to come back after being away and find that the experience feels different. I hope this was just a one-off, as I’d genuinely love to see the same warm and friendly vibe I remember from before.
Hi Gillian, I am sorry about this, I will find out what happened. Unfortunately I recently asked the staff not to change money as there was certain individuals that were changing large amounts of coins for notes. We always ask our team to use common sense and to help out as much as they can.
Again, I am so sorry.
A&P
